Ticketing Terms and Conditions

Ticketing Terms and conditions:

  • By accepting, holding or using this ticket, you are certifying that you have read, understood and you have legal authority to accept the ticketing Terms and Conditions:
  • By attending the Event, you agree to comply with all Saudi laws and regulations and be bound by the Event and Ticket Terms, which govern the tickets' use. You represent and warrant that the ticket is for personal use only; thus, this ticket is non-exchangeable and non-refundable at any circumstances. We can confiscate a ticket from you if you resell it or attempt to resell it. We are not obliged to admit to the Venue any person holding a damaged or split ticket, or whose ticket has been lost or stolen. If you fail to produce a valid ticket on demand, we are entitled to require that you leave the Venue. Please note that you are not entitled to any refund or compensation in any such circumstances.
  • The management of Venue and all security has the right to request your I.D to verify the holder of the ticket, age, or health app to verify health conditions and request the the credit card used for purchase.
  • Any holder of the ticket under the age of 18; shall be accompanied with Adult above 18 years who is vaccinated or have recovered from COVID-19. Children below the age of 12 are not allowed to attend. 
  • Ticket holders have full responsibilities for all tickets in their possession. Removing any part of, altering or, defacing a ticket may result in entry to a venue being refused. Mrsool Park Team/Stadium operators/ venue owners/ organizers shall not be liable or, compensate for lost, stolen, forgotten or damaged Tickets. It may not be possible to issue duplicate tickets.
  • Re-admission is strictly prohibited; once the ticket holders enter the venue through the allocated gates, and decide to leave the venue, the organizer have the right to refuse to enter the ticket holders again.
  • Mrsool Park Team/Stadium operators/venue owners/ organizers reserve the right to refuse admission or eject visiting team supporters who enter the other team supporter sections in the stadium. Please note that you are not entitled to any refund or compensation in any such circumstances.
  • The ticket holder is responsible for verifying the date, time, place and age of the event. Ticket holders must arrive early to the event site, and the organizer has the right to refuse entry to late attendees an hour before the game started, and in this case the ticket holder will not be entitled to claim a refund of the ticket price or request any compensation from any kind.
  • Ticket holders must not bring with them and/or have in their possession any of the items on the list of prohibited items including but not limited to lighters, cigarettes, sharp items, animals and patron’s own food and drink are prohibited.
  • We may: (A) add, withdraw, reschedule an Event and/or vary advertised programs, prices, venues, seating arrangements and audience capacity; (B) delay/cancel an Event, in each case at our sole discretion, at short notice. 
  • In the event that the event was cancelled or rescheduled for legal reasons, security, natural disasters or for reasons beyond our control, the ticketing department in Mrsool Park will return the tickets paid within 30 working days from the date of cancellation and the amounts will be returned according to the method of payment you purchased from.
  • None of the Mrsool Park Team/stadium operators / organizers/or any other person involved in the organization of the event accept any responsibility for any loss, theft or damage of a ticket holder’s personal property. A ticket holder will release Mrsool Park team/stadium operators/ organizers/ from any loss or damage to personal property they may suffer in relation to his or her attendance at a venue.
  • Ticket holders consent to being photographed, filmed or taped, by Mrsool Park team and/or Saudi Pro League, or by any third parties appointed and/or authorized by Mrsool Park team and/or Saudi Pro League. Mrsool Park team and/or Saudi Pro League or third parties appointed and/or authorized by Mrsool Park team and/or Saudi Pro League shall, without the requirement of any payment of money or other form of consideration have the right to broadcast, publish, license, and use any such photographs, films, recordings or images of a ticket holder in perpetuity. 
  • Ticket holders consent to complying with all necessary COVID 19 safety or health procedures stipulated by Ministry of Health & Ministry of Sports or any governmental authorities, or by any relevant third parties.
  • Mrsool Park reserves the right to deny and/or remove any guest who fails to follow the safety guidelines and procedures with no further compensation or remuneration.
  • Mrsool Park reserves the right to refuse your entry to and/or eject You from the Event and/or Venue in reasonable circumstances including without limitation (a) for health and safety or licensing reasons, (b) if You behave in a manner which has or is likely to affect the enjoyment of other persons at the Event, (c) if You use or display threatening, abusive or insulting words or mannerisms or behave in a manner which may provoke a breach of the peace, (d) if, in Mrsool Park reasonable opinion, You appear to be acting under the influence of alcohol or drugs, (d) if You fail, when required, to produce proof of identity or age, (e) if You refuse to comply Saudi Tickets security searches, (f) if You breach these Terms, or (g) if Your Ticket is void (h) breach any terms and conditions mentioned in this document. 
  • Mrsool Park team has the right to update the terms and conditions at any time. Kindly always refer to the ticketing terms and conditions set on victoryarena.com 

COVID-19 Terms and Conditions:

  • Entry will be allowed for Immune status with 2 doses as per Tawakkalna app.
  • Face mask is mandatory at all times within the venue
  • Children below the age of 12 are not allowed to attend. 
  • Kindly Adhere to the social distancing guidelines in and around the venue 
  • Mrsool Park team reserves the right to deny and/or remove any guest who fails to follow the safety guidelines and procedures with no further compensation or remuneration.
  • Please note that due to COVID-19 situation and changes, we can’t ensure you the exact seat you chose to be available, while we can ensure that you will sit in the same block and row you have been chosen.
  • Re-admission is strictly prohibited

Season Tickets Terms & Conditions:

  • By accepting, holding or using this ticket, you are certifying that you have read, understood and you have legal authority to accept the ticketing Terms and Conditions:
  • By attending the Event, you agree to comply with all Saudi laws and regulations and be bound by the Event and Ticket Terms, which govern the tickets' use. 
  • Season ticket grants access to the ticket holder to all 15 league home matches in Mrsool Park.
  • Season ticket holders shall be seated in their selected allocation and can’t change their seat once bought
  • Season ticket holder will receive their e-ticket on their registered email, they can use that specific one-time generated code to enter all league home matches
  • Unless otherwise stated in the terms and condition herein, Season Ticket is non-exchangeable and non-refundable.
  • All Season ticket holders can receive their physical season ticket card by attending to Mrsool Park during working hours specify by the management of Mrsool Park.
  • In case the card holder lost their card, you can request for a new card for additional charge by contacting Mrsool Park ticketing customer service team
  • In case of any home match being transferred from Mrsool Park to another stadium, a relevant category ticket will be granted to the season card ticket holder, or they may request for the same category ticket in Mrsool Park for the first upcoming match outside of the league competition, excluding Quarter-Finals, Semi-finals and Finals, all pending to the approval of Mrsool Park ticketing team
  • Mrsool Park team are not responsible for any misuse of the season tickets violating the terms and conditions.
  • Kindly always refer to the ticketing terms & conditions that can be found on victoryarena.com.
  • Ticket holders consent to being photographed, filmed or taped, by Mrsool Park team and/or Saudi Pro League, or by any third parties appointed and/or authorized by Mrsool Park team and/or Saudi Pro League. Mrsool Park team and/or Saudi Pro League or third parties appointed and/or authorized by Mrsool Park team and/or Saudi Pro League shall, without the requirement of any payment of money or other form of consideration have the right to broadcast, publish, license, and use any such photographs, films, recordings or images of a ticket holder in perpetuity.