Ticketing Terms and Conditions

Ticketing Terms and conditions:

  • By accepting, holding or using this ticket, you are certifying that you have read, understood and have legal authority to accept the ticketing Terms and Conditions
  • By attending the Event, you agree to comply with all Saudi laws and regulations and are bound by the Event and Ticket Terms, which govern the tickets' use. You also affirm and warrant that the ticket is for personal use only and will not be for any commercial purposes; thus, this ticket is non-exchangeable and non-refundable under any circumstances.
  • We are within our rights to cancel any ticket that you attempt to resell or to advertise reselling. We are not obliged to admit to the Venue any person holding a damaged or split ticket, or whose ticket has been lost or stolen. If you fail to produce a valid ticket on demand, we are entitled to require that you leave the Venue. Please note that you are not entitled to any refund or compensation in any such circumstances.
  • The Venue management team and all security personnel have the right to request your I.D to verify the holder of the ticket, age, or health app (Tawakkalna) to verify health conditions and request the credit card used for purchase.
  • Any ticket holder under the age of 18 shall be accompanied by an Adult aged above 18 years who is fully vaccinated based on the information within the Tawakkalna app.    
  • Ticket holders carry full responsibility for all tickets held in their possession. Removing any part of, altering, or defacing a ticket may result in entry to the venue being refused. Mrsool Park Team/Stadium operators/ venue owners/ organizers shall not be liable, or provide any compensation for lost, stolen, forgotten or damaged Tickets. It is not  possible to issue duplicate tickets.
  • Re-admission is strictly prohibited; once the ticket holders enter the venue through the allocated gates, and decide to leave the venue, the organizer have the right to refuse entry for ticket holders again.
  • Mrsool Park Team/Stadium operators/venue owners/ organizers reserve the right to refuse admission or eject team supporters who enter the opposing team’s sections in the stadium. Please note that you are not entitled to any refund or compensation in any such circumstances.
  • Ticket holders are responsible for verifying the date, time, place and age of the event. Ticket holders must arrive early to the event site, and the organizer has the right to refuse entry to late attendees an hour before the game started, and in this case the ticket holder will not be entitled to claim a refund of the ticket price or request any compensation from any kind.
  • Ticket holders must not bring with them and/or have in their possession any of the items on the list of prohibited items including but not limited to lighters, cigarettes, sharp items, animals as well as any food and beverages.
  • We may: (A) add, withdraw, reschedule an Event and/or change advertised programs, prices, venues, seating arrangements and audience capacity; (B) delay/cancel an Event, in any case at our sole discretion, at short notice.
  • In the event that the event was cancelled or rescheduled for legal reasons, security, natural disasters or for reasons beyond our control, the ticketing department in Mrsool Park will return the tickets paid within 30 working days from the date of cancellation and the amounts will be returned according to the method of payment used during purchase.
  • Mrsool Park Team/stadium operators / organizers/or any other person involved in the organization of the event will not be held responsible for any loss, theft or damage of a ticket holder’s personal property. A ticket holder will release Mrsool Park team/stadium operators/ organizers/ from any liability related to loss or damage to personal property they may suffer in relation to his or her attendance at a venue.
  • Ticket holders consent to being photographed, filmed or taped, by Mrsool Park team and/or Saudi Pro League, or by any third parties appointed and/or authorized by Mrsool Park team and/or Saudi Pro League. Mrsool Park team and/or Saudi Pro League or third parties appointed and/or authorized by Mrsool Park team and/or Saudi Pro League shall, without the requirement of any payment of money or other form of consideration have the right to broadcast, publish, license, and use any such photographs, films, recordings or images of a ticket holder in perpetuity.
  • Ticket holders consent to complying with all necessary COVID 19 safety or health procedures stipulated by Ministry of Health & Ministry of Sports or any governmental authorities, or by any relevant third parties.
  • Mrsool Park reserves the right to deny and/or remove any guest who fails to follow the safety guidelines and procedures with no further compensation or remuneration.
  • Mrsool Park reserves the right to refuse your entry to and/or eject You from the Event and/or Venue in reasonable circumstances including without limitation (a) for health and safety or licensing reasons, (b) if You behave in a manner which has or is likely to affect the enjoyment of other persons at the Event, (c) if You use or display threatening, abusive or insulting words or mannerisms or behave in a manner which may provoke a breach of the peace, (d) if, in Mrsool Park’s reasonable opinion, You appear to be acting under the influence of alcohol or drugs, (d) if You fail, when required, to produce proof of identity or age, (e) if You refuse to comply with security searches, (f) if You breach these Terms, or (g) if Your Ticket is void (h) or if you breach any terms and conditions mentioned in this document.
  • Mrsool Park team has the right to update the terms and conditions at any time. Kindly always refer to the ticketing terms and conditions set on victoryarena.com
  • All Attendances should be vaccinated or recovered from Covid-19 as per the status of the Tawakkalna app.
  • All tickets holders are required to scan their e-ticket’s QR Code using only the Tawakkalna app
  • Face mask is mandatory at all times within the venue
  • Children’s below the age of 5 years are not allowed to attend. Children’s above the age of 5 years should be fully vaccinated as per the status of the Tawakalna app "Immune" completed all doses.
  • Kindly Adhere to the social distancing guidelines in and around the venue
  • Mrsool Park team reserves the right to deny and/or remove any guest(s) who fail to follow the safety guidelines and procedures with no further compensation or remuneration.
  • Please note that due to the COVID-19 situation and changes, we cannot ensure the exact seat you chose to be available, while we can ensure that you will sit in the same block and row you have chosen.

 

Season Tickets Terms & Conditions:

  • By accepting, holding or using this ticket, you are certifying that you have read, understood and you have legal authority to accept the ticketing Terms and Conditions:
  • By attending the Event, you agree to comply with all Saudi laws and regulations and be bound by the Event and Ticket Terms, which govern the tickets' use.
  • The season ticket grants access to the ticket holder to all 15 league home matches in Mrsool Park.
  • Season ticket holders shall be seated in their selected allocation and can’t change their seat once bought.
  • Season ticket holders will receive their e-ticket on their registered email, they will be asked to use a specific one-time generated code to enter all league home matches.
  • Unless otherwise stated in the terms and condition herein, Season Tickets are non-exchangeable and non-refundable.
  • All Season ticket holders can receive their physical season ticket card by attending  Mrsool Park during working hours specified by the management team of Mrsool Park.
  • In case the card holder lost their card, you can request a new card for an additional charge by contacting the Mrsool Park ticketing customer service team
  • In case of any home match being transferred from Mrsool Park to another stadium, a relevant category ticket will be granted to the season card ticket holder, or they may request for the same category ticket in Mrsool Park for the first upcoming match outside of the league competition, excluding Quarter-Finals, Semi-finals and Finals, all pending to the approval of the Mrsool Park ticketing team.
  • The Mrsool Park team are not responsible for any misuse of the season tickets that violate the terms and conditions.
  • Kindly always refer to the ticketing terms & conditions that can be found on victoryarena.com.